Connected teams
Customer, rider and internal teams work through connected parts of the same platform.
LAUNDRY OPERATIONS PLATFORM
One connected platform for every laundry operation.
Bring customer bookings, rider activities and internal laundry workflows together in one integrated management ecosystem.
Customer app
Rider app
Internal operations
LAUNDRY OSOperations overview
WORKSPACE
LOrder management
ORDERS1,248 Order overview
DELIVERIES86 Rider activity
Recent ordersIllustrative data
Order #1024Washing & ironing
ReadyOrder #1025Dry cleaning
ProcessingOrder #1026Pickup assignment
AssignedConnected operationsCustomers · Riders · Outlets
THE SOLUTION
More than order taking.
More than order taking.
A connected laundry operation.
The Laundry Management System is designed to connect the customer-facing experience with the people and processes that handle each order. Instead of treating bookings, pickups, deliveries and outlet activities as separate tasks, the platform brings them into a coordinated workflow.
Coordinated activities
Bookings, pickups, order processing and deliveries can be managed as connected stages.
Outlet operations
Coordinate outlet workflows and operational activities through a centralized system.
OUR CUSTOMER
Visit website
Technology supporting laundry leaders.
We are proud to support the digital operations of an established name in Sri Lanka’s laundry and garment-care industry.
LAUNDROMAT
THE LAUNDRY SPECIALISTS
Featured customer
LAUNDRY & GARMENT CARE
Explore The Laundromat
The Laundromat (Pvt) Ltd
One of Sri Lanka’s established names in professional dry cleaning and laundry services, serving individual and commercial customers through a network of outlets.
Established in 1996More than three decades of industry experience
Island-wide outlet networkMultiple customer service locations
Commercial laundry servicesServing businesses across the hospitality sector
Customer information and brand details are based on the company’s public website.
THREE CONNECTED COMPONENTSOne platform.
One platform.
Three key experiences.
Each component serves a different user group while contributing to one connected laundry service journey.
01 / CUSTOMER
Customer App
A convenient digital touchpoint for customers to request laundry services and follow their orders.
- Place laundry orders
- Schedule pickup requests
- Track delivery progress
Customer-facing mobile experience
02 / RIDER
Rider App
A mobile workspace that helps riders manage the pickup and delivery tasks assigned to them.
- View assigned orders
- Manage pickup activities
- Manage delivery activities
Pickup and delivery coordination
03 / OPERATIONS
Internal Process Management
An operational workspace for coordinating outlets, order processing and delivery assignments.
- Coordinate outlet workflows
- Manage order processing activities
- Coordinate delivery assignments
Centralized operational management
HOW IT CONNECTS
From booking to delivery.
A high-level view of how the three components work together. Exact stages and responsibilities can be configured around the laundry business's operating process.
Customer booking
The customer places an order and requests a pickup through the Customer App.
Pickup coordination
The pickup task is coordinated with the rider through the Rider App.
Outlet and order processing
Internal teams coordinate outlet activities and the order's processing workflow.
Delivery assignment
Delivery activities are coordinated and assigned to riders for completion.
Customer receives the order
The customer can follow the delivery progress through the customer-facing experience.
BUILT AROUND OPERATIONS
Designed to bring laundry activities together.
The platform focuses on connecting the service journey across customer interaction, rider coordination and internal operations.
Booking managementCapture customer requests and pickup schedules.
Pickup and delivery coordinationConnect rider tasks with the order journey.
Order workflow managementCoordinate order processing across operational stages.
Outlet workflow coordinationSupport operational activities across outlets.
POS integrationDesigned with POS integration as part of the technology solution.
TECHNOLOGY
A modern technology foundation.
The existing solution portfolio identifies the following technologies for the Laundry Management System.
LET'S DISCUSS YOUR REQUIREMENTS
Contact Briuture Ready to connect your laundry operations?
Talk to Briuture about a laundry management platform designed around your business workflow.